Terms
All sales orders submitted online are subjected to Xclusive Style's acceptance.
Sales order acceptance and completion of the purchase will take place once the order has been dispatched. Until that time, Xclusive Style reserves the right to reject the Sales Order.
Once the online purchase has been made, our customer service associates will contact you regarding delivery.
Xclusive Style reserves the right to cancel or terminate the obligation to fulfill any sales order, for any reason whatsoever, even after a sales order is confirmed and paid for by the customer, with or without notice. Xclusive Style shall not be liable for such termination or cancellation. In such an event, a full credit refund will be made to the customer.
All prices quoted are inclusive of goods and service tax, unless otherwise stated.
Payment made through the website shall only be through credit card payment unless otherwise stated.
Voucher codes can be utilized for online purchases and will be issued with their own set of conditions which are specific to each version of the code.
All online and in-store purchases made are subject to the same warranty, exchange and return policies.
Natural Variances
Leather
Every hide is different and because the dyes and finishes penetrate to varying degrees in different parts of the hide, an attractive variable finish is achieved with a level of uniformity as consistent as these processes allow. The natural marks, grain variations, and wrinkles, which appear on each hide will feature in your furniture. Irregularities in the grain, small scars, and insect bites, and other natural skin marks are not considered defects.
Wooden Furniture
Wood species respond to pigment (stain or paint) depending on the specie’s inherent characteristics. Factors such as; open-grain, closed-grain, grain density, end-grain, machining, sanding, and material type (solid wood vs. veneered wood) will all impact the overall appearance of a pigmented finish. Natural variations or inconsistencies in color (shades), pattern (wood grains), and natural imperfection due to the knots are natural characteristics. The actual product may differ slightly from the display piece
These natural characteristics are what make the furniture we produce individually unique.
Checking of Order
The customer is responsible to check against the invoice at the point of sale to ensure that there are no discrepancies to the order. Xclusive Style will not be obliged to fulfill the order should there be any discrepancies once the delivery order is signed. However, the cancellation policy can still be applied if applicable.
Cancellation Policy
If you change your mind and decide to cancel your order, please notify us within 48 hours from the date of purchase and there will be no fees incurred. All cancellation requests must be emailed to enquiries@xsfurniture.com.my
All cancellation requests received after 48 hours will be subjected to the following cancellation fees for regular priced items:
|
Product Value |
Fees |
|
> $500 |
$50 per product |
|
< $500 |
5% of Product Value |
Cancellation policy strictly does not apply to the following non-regular priced products:
• Promotional/Discounted Products
• Display Pieces
Changes cannot be made to the following items:
• Promotional/Discounted Products
• Display Pieces
• Customized/Made-to-order products (sofas, mattresses, certain models of bedframes, etc)
Refund Policy
Any returned item must be in its original condition, and all tags need to be intact. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. Please allow for a period of up to 14 days for us to process the refund.
Promotion Policy
The management of Xclusive Style will extend sales/promotions at their own discretion and we regret that we will not be able to extend the same sale discount/promotion to past orders or extend it after the promotion ends.
Delivery Time
You may mention your preferred delivery day and time of receiving the item(s) in the comment section. Our delivery is available on Monday – Friday excluding public holidays with 9am to 6pm in each day:
Customers are requested to sign the Delivery Order (DO) after the acknowledgment of the item(s) conditions. Do ensure that the item(s) is in good and agreeable condition before signing the DO, any request for return or refund after the acknowledgment, ie. signing the DO will subject to our discretion.
Privacy Policy
We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.
Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
• To deliver products that you purchase from our website
• To inform and update you on the delivery of the product and for customer support purposes;
• To provide you with relevant product information;
• To process your orders and to provide you with the services and information offered through our website and which you may request;
• To allow us to administer your registered account with us;
• To conform to legal requirements or comply with legal process;
• To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).
The personal information we collect may include your:
• Name
• Telephone Number
• Mobile Number
• Delivery Address
• Billing Address
• Email Address
Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.
Changes to the Privacy Policy
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.
